Open Roles

UX Director
Toronto, Ontario M5B 1M4 - Canada

Our Digital Agency client is looking for a UX Director to join their fast-growing design practice. This role is ideal for a dynamic and passionate Experience Design veteran focused on furthering sound Experience Design principles in a fast-paced dynamic environment. The ideal director is a naturally engaging storyteller and mentor who enjoys collaborating with cross-disciplinary teams to collectively deliver incredible, user-centered, award-winning experiences.


  • Contribute to the establishment of Experience Design standards, deliverables and methodologies within the organization
  • Deft familiarity and expertise in Experience Design activities and deliverables including sitemaps, wireframes, prototypes, personas, experience strategy documentation, and process flows
  • Act as a leader and mentor in project work: create high-quality deliverables, facilitate client discussions and workshops, lead critiques, and coach fellow experience designers
  • Direct and conduct and user research activities such as user testing, persona development, and user journeys
  • Occasionally support business development through estimation, solutioning, and high-level staffing plans
  • Support project managers to schedule experience design and research activities and deliverables within a project
  • Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
  • Ability to balance several initiatives simultaneously
  • Coach and mentor staff to guide personal and professional growth
  • Work with senior XD leadership to lead, develop, and grow the Experience Design team
  • Stay informed of Experience Design best practices, trends, tools, and participate in the local Experience Design community
  • Contribute to our culture and atmosphere, quality of work, and growth into the next generation of user experience designers

Preferred Qualifications:

  • At least 11 years of experience as a UX professional
  • At least 3 years experience mentoring and managing a team of direct reports
  • Experience presenting work to clients, facilitating and leading workshops, and synthesizing data into actionable projects across programs
  • Experience connecting Experience Design work to user, business, and brand value
  • Ability to lead engagements to provide a strong voice for Experience Design within blended teams
  • Experience in leading user research and testing, including planning, creation and moderation
  • Strong background in human factors, information architecture, and user-centered design methodology
  • Ability to lead and create Experience Design deliverables and activities with no oversight
  • Understanding of responsive design, mobile design, accessibility issues, and Agile methodology
  • Ability to manage several projects simultaneously
  • Experience in estimating, planning, and staffing project work
  • Consulting/Agency experience is a plus