Senior Digital and UX Manager
Calgary, Alberta, Canada
Our client in the energy sector is looking for a talented Senior Digital and UX Manager to join their growing team. Do you love complex projects, have a builder mindset and like to have lots of fun? Then we want to hear from you!
Job Summary:
The Senior Digital and UX Manager is accountable for managing a design, development, and content team focused on delivering world-class user experiences for their national brand, including customer self-service and account maintenance offerings. This role requires a strong business acumen, quantitative skills and the ability to collaborate across internal teams and vendors. This is a very fun and rapidly growing team that works hard to deliver great solutions for customers.
The Senior Digital and UX Manager is accountable for managing a design, development, and content team focused on delivering world-class user experiences for their national brand, including customer self-service and account maintenance offerings. This role requires a strong business acumen, quantitative skills and the ability to collaborate across internal teams and vendors. This is a very fun and rapidly growing team that works hard to deliver great solutions for customers.
Essential Duties/ Responsibilities:
- Lead a team of world-class UX designers, front end-developers, content managers and analysts who are driven to deliver customer-centric experiences.
- Work with the Leadership Team to ensure efforts target the achievement of key performance indicators such as web enrollments, conversion rates, net promoter scores, etc.
- Collaborate closely with the Product Management Team, Digital Operations and Digital IT teams to manage digital assets, drive growth and optimize customer experiences.
- Collaborate closely with Marketing, Go-to Market, Product Management and Sales teams to support new product launches and enhancements as well as conversion optimization efforts.
- Work effectively with local and remote stakeholders in Canada and internationally, as applicable.
- Help their teams prioritize, negotiate, and remove obstacles to ship data-driven, customer-centric, and ADA-compliant solutions.
- Develop business cases to support digital asset initiatives. Review and contribute to business cases created by product managers for innovations to digital experiences.
- Manage multiple and concurrent projects and initiatives, keeping them on track from a schedule, scope and budget perspective.
- Develop platform roadmaps for relevant digital assets, including required IT changes and support.
- Champion the needs of the user, focusing on human-centered design philosophy.
- Work with marketing to develop guidelines and style guides that reinforce the brand values, look and feel across all sites, products and channels.
- Own digital design and journey across various products and services, adopting a mobile first approach.
- Mentor team members to enable them to make bold decisions that transform how customers interact with digital platforms across the customer journey.
- Create flexible and scalable designs that can grow and evolve with markets and new technologies and applications.
- Facilitate effective design, test concepts, and conduct quantitative and/or qualitative research with users, such as usability studies, interviews, and surveys.
- Improve the user experience and iterate upon it in accordance with user-testing feedback.
- Work closely with Digital Operations, IT and third-party vendors to ensure web platforms are operational and functioning as designed and required.
- Remain current and lead the team in understanding best practices, trends, and patterns in modern UX design.
- Maintain and monitor the overall page performance (page load time, 404’s, performance, traffic, etc.)
Minimum Qualifications:
- Bachelor’s Degree in technology (Computing Science or MIS) or business (Bachelor of Commerce, Marketing) or related area.
- 6-10+ years web design and development experience across mobile, tablet and desktop platforms.
- 3-5+ years managing web design and development teams.
- Experience collaborating with development teams to design and develop digital solutions.
Preferred Qualifications:
- Experienced leader, collaborator, communicator and developer of people
- Experience using quantitative and qualitative inputs from internal and external sources to conduct root cause analysis of business problems, produce dashboards, metrics or insights and identify trends or anomalies.
- Solid comprehension of user flow, wireframes, mockups, and prototypes.
- Solid comprehension of web app frameworks such as Angular and React.
- Experience applying new technology to analytics.
- Related experience in an industry that markets to consumers (e.g., consumer packaged goods, airline industry, financial services etc.).
- Experience using data, statistical analysis, predictive modeling and fact-based management to drive customer satisfaction and business value.
- Ability to translate product requirements into industry-leading solutions.
- Experience defining and implementing KPIs.
- Loves to have fun at work and inspires teammates to as well.
- Experience with A/B testing, SEO best practices and methodology
- Understanding of user-centric design standards.
- Understanding of front-end code for websites, web applications, and mobile solutions using HTML, CSS, and JavaScript.
- Fluency with industry-standard design tools such as Figma, InVision, UXPin, Axure, AdobeXD,
- Adobe Experience Manager, Adobe Analytics, SemRush, Storybook, Workfront
- Experience with Adobe Experience Manager preferred.
- Agile delivery experience preferred.
- Strong written and verbal communication skills.
- Experience with print and digital media preferred.
- Artificial Intelligence experience would be an asset.
- Small commercial market experience would be an asset.
- Let’s be honest, you need to have good stamina for virtual meetings, and be disciplined to manage your time and get stuff done too. But you have lots of flexibility to manage your own life/work balance.