Ecommerce Coordinator
Newmarket, Ontario L9N 0M9 - Canada
We are seeking a talented E-commerce Coordinator for a full time opportunity with our client, located in New Market. The role is currently offsite, however will be transitioning to a hybrid model, so working onsite will be required for 2-3 days per week.
In this role, you will be responsible for assisting in leading direct to consumer sales, marketing, and profitability. The successful candidate will have a key role in supporting and executing digital plans that connect with the target market, elevate brand image, and deliver best in class customer
experiences.
Responsibilities
- Collaborate with cross-functional stakeholders for onsite activities such as product onboarding, product recommendations, upselling/cross-selling opportunities, and search improvements.
- Merchandise product, category, brand, and collection pages in accordance with marketing campaigns and visual merchandising initiatives
- Work with internal and external stakeholder’s, for timely product activation in sync with global brand and marketing activities
- Complete product onboarding, merchandising and ensure product listing and categorization are current and accurate for optimal user experience
- Enhance online merchandising strategies to create seamless and unique shopping experiences for key customer segments
- Analyze content, user behaviour and product performance to support and conduct A/B testing plans to improve conversions and user experience
- Weekly tracking to identify opportunities and challenges of sell-thru by category
- Participate in projects to enhance the local site experience in collaboration with the global team
- Leverage data and insights to provide recommendations to increase sell-through and enhance the online consumer experience
- Manage campaign set-up and execution
- Utilize best in class targeting strategies and segmentation of the email lists to increase engagement
- Support team to plan and execute successful digital marketing efforts that drive traffic, database growth, deepen consumer engagement
- Work closely with local Customer Service Representatives to triage reported customer issues and identify root causes
- Drive the quality assurance process for testing new enhancements and releases across all end-to-end systems
Requirements:
- Bachelor’s degree or college diploma and a minimum of two years of experience within eCommerce, direct-to-consumer sales, functions, and platforms
- Experience with consumer products marketing experience
- Experience with Salesforce Commerce Cloud
- Understanding of Google Analytics and pulling reports
- Proven experience building compelling online experiences to drive consumer engagement and conversion
- Strong understanding of both the marketing and UX functionality of an e-commerce site and the supporting operational elements such as transaction flow, inventory, shipping, returns, customer service, etc.
- Able to work collaboratively in cross functional teams with strong project management and facilitation skills
- Organized, detail oriented and results-driven
- Exceptional written, verbal and presentation skills
- Ability to self-organize multiple tasks well and complete them on-time, on-budget, with a clear focus
- A willingness to be both strategic and tactical as needed
Apply now for immediate consideration!