Role Summary

As Customer Success Manager (CSM), you will support customers as they transition from prospects to active users of our products – working with them to understand their goals and optimize the value of our solutions. As a strategic advisor to our customers, you will share your expertise, insights, recommendations, while focusing on strengthening customer loyalty and increasing expansion.

Requirements

1. 3+ years experience in CSM role, with the ability to manage pricing, renewals, and negotiations – with a focus on retention and growth
2. Excellent communication, presentation, written, and verbal skills. You can build strong relationships with clients, and provide value for the customer
3. Ability to set, and work with, pre-determined goals – understanding both the organizational goals of your clients and the root cause of business problems and developing strategic solutions
4. Data-driven and insightful, with proficiency in Google Docs, Sheets, Slides, etc.

Responsibilities         

1. Develop customer relationships that promote retention and loyalty, acting as a trusted advisor and providing strategic consultation to customers. Offer insights to better understand how our company can succeed
2. Communicate directly with customers about our products and drive retention through active engagement. You will also identify opportunities for growth, and be responsible for the customer relationship post-scale
3. Manage a portfolio of accounts, leading data-driven and solution-orientated business reviews, and success meetings
4. Collaborate with different teams – sales, marketing, product, implementation, etc. – to help develop/improve feature suggestions based on customer feedback

Salary Range   $65K-95K